Our Terms & Conditions

 

Wedding Terms and Conditions 2026

Orders: Orders are taken using our online booking system. You will receive an Order Confirmation by email. Please add email address to address book to avoid communications going into your Junk Folder.

Non-refundable Booking Fee: 20% or £150 Save the Date

To save your date you must pay a Non-Refundable Booking Fee of 20% of the initial order value or a £150 ‘Save the Date’ Book Fee. You can choose which is best for you. We ask for this to enable us to confidently block the availability out of our calendar from other prospective couples, commit to any purchases (seeds, compost etc) required to grow your flowers and cover any administrative costs we incur.

Our booking fee is not refundable if you cancel your wedding. If we are unable to provide flowers, we will refund your booking fee. (We will not cancel your order except in exceptional unforeseen circumstances listed below.) We recommend you take out wedding insurance against cancellation.

Pricing: Our prices are listed here for 2026. They are based on current market prices at the time of being set (January 2026) anticipating some prices increases over the course of the year. If our costs increase disproportionally or unexpectedly our prices may have to change too.

Prices for 2027 will be set in January 2027. All advance bookings will have the prices updated in January. Bookings made in 2025 for 2026 will be charged at 2026 prices when the final balance is due. Any booking taken in 2026 for 2027 will have the prices updated with the new prices in January 2027. This will be communicated by email.

Full Payment: Due one month (31days) prior to your wedding.

Payment for your wedding flowers is due in full one month in advance of your wedding day. One month before your wedding an automated email will ask for you to confirm your order and pay if you have not already done so.

Changes: When the wedding year prices are set, you will confirm your order; we ask you to confirm sizes, quantities, colour and style. You can reduce your order by 10% in value until your full payment is due. Once it is paid in full it cannot be changed. Late changes or ‘on the day’ changes will be charged for. Changes can be made by emailing harriet@cumberlandflowerfarm.co.uk

Late Payment: If payment in full is late, your order is unconfirmed until it is paid in full. Other bookings will take priority. If your order is not paid for before your wedding, your order will not be supplied.

Deposit: A returnable deposit may be required with some of our Sustainable Styling options. This deposit will be used to pay for replacement of any loss or damages incurred. Replacements will be charged at cost.

Consultation: Consultation is not included in our prices.
We do not provide speculative design quotes or do consultations. Site visits may be arranged at our discretion for high value orders. (£2000 + )

Communication: We communicate by email for efficiency and time management reasons. We cannot enter into lengthy email discussions or conversations and do not provide our phone number to customers or other suppliers.

Point of contact: We prefer to communicate with the Bride and Groom directly.
For installation of our styling services, we need a contact on the day. If this person is not the client, they need to be fully briefed on the order, our style and working practices, and is purely for logistical purposes. Any changes they request are at our discretion and may be charged for.

Flowers: Always British
We aim to use our Cumbrian flowers and foliage for our weddings. We may subsidise with flowers from other British growers at some times of the year. We do not promise any specific flower and any specific flower requested is subject to availability and not guaranteed.

Our flowers are ornamental, and all flowers should be considered toxic and potentially harmful if consumed.

Flowers for cakes: NOT EDIBLE!

We can provide flowers for your wedding cake designer to use on your cake. These will be non-toxic flowers grown without chemicals here in Cumbria. You must not use flowers in our DIY Buckets as they may be toxic and are unsuitable.

Delivery: Delivery isn’t included in any of our item prices. Cumbria is large and difficult to get around so we have different prices depending on the time it takes to get to your venue. Delivery is paid per journey made, not per wedding. (ie. you have to pay the delivery fee twice if you want DIY flowers delivered the day before, and personal flowers on the day. Collection is free)

Moving Arrangements:

- Arches must not be moved.

- If you choose to move smaller flower displays from one location to another during the course of your wedding, you do so at your own risk.

Cumberland Flower Farm are not liable for any damage to the property or any injury arising to the persons involved in the moving or subsequent relocation of the flower arrangements.

De-installation: De-installation is included in most Sustainable Styling prices but is not included with DIY options. A time will be agreed for us to collect everything from the venue.

Working with other suppliers: We no longer supply other florists or venue stylists with our flowers. We prefer to provide all the flowers, and do not want to be promoted on social media unless the flowers are exclusively ours. We are happy to work alongside other stylists and suppliers who understand our approach and ethos.

Equipment: Props and vases remain our property and must be returned to us within 3 working days of your wedding unless you have arranged for us to collect them. As sustainable stylists, we want to reuse our props and vases over and over again. Your order includes hire of these items only. Breakages / lost items must be paid for.

Unforeseen circumstances: There are circumstances which may occur which are not within our reasonable control. Examples include but are not limited to:

  • Sudden ill health  (we have stand-by florists to step-in and cover weddings in most ill health situations)

  • Adverse weather conditions ‘acts of god’.

  • Industrial action / public disorder

  • Road traffic accident/severe traffic delays which make it impossible or unsafe for us to perform any of the services

  • Where Cumberland Flowe Farm is unable to gain access to the venue to carry out the services at the times and dates agreed

  • Where Cumberland Flower Farm has to wait for other providers of services engaged by you or the venue to complete their work before we are able to carry out your ordered services

Ultimately Cumberland Flower Farm cannot accept responsibility for events outside its control. In the event of any dispute, the value of the compensation or refund will not exceed the value of the goods ordered.

Liability: Cumberland Flower Farm’s liability is limited to the total value of the booking. We are not liable for indirect or consequential losses.

Our flower displays are for ornamental purposes.

The client shall indemnify and keep indemnified Cumberland Flower Farm against any costs, losses or liabilities incurred by Cumberland Flower Farm however they arise, as a result of any breach of these terms by the client or their agent(s).

You agree to these Terms and Conditions when you pay your booking fee.

V/2026-02

Online Shop Terms & Conditions

Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Cumberland Flower Farm, you confirm that you accept these terms & conditions which shall apply to all orders placed or to be placed at Cumberland Flower Farm for the sale and supply of any products. 

None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Cumberland Flower Farm in confidence to protect your personal information. The personal information you provide will be used to ensure deliveries to you, and to provide offers and information on our products. 

The information you provide is only available to Cumberland Flower Farm and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Cumberland Flower Farm delete or correct the information held about you. By accepting the Cumberland Flower Farm conditions, you agree to the above.

Force Majeure

Events outside Cumberland Flower Farm’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Cumberland Flower Farm is released from obligations to fulfill contractual agreements. 

Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. 

The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.

Payment

All products remain Cumberland Flower Farm property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised and confirmed before confirming the purchase. 

You confirm that all details you provide to Cumberland Flower Farm for the purpose of ordering and purchasing goods are true, accurate, and current, and that the credit card or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

All transfers conducted through Cumberland Flower Farm are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. 

Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Cumberland Flower Farm reserve the right to end our agreement with you if you fail to make payment to us when due, you breach any of our terms and conditions, or if we suspect that you have engaged, or are about to engage, or have any way been involved in fraudulent or illegal activity with us.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Ordering

When placing an order you agree that all information given is accurate and complete.

All orders are subject to acceptance and product availability. If Cumberland Flower Farm does not have enough stock to deliver the goods you require we will notify you to offer alternatives or the expected delay in delivery.

Additional Information

Cumberland Flower Farm reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of a product being sold out, Cumberland Flower Farm has the right to cancel the order and refund any amount paid in the best way. Cumberland Flower Farm shall also notify the customer of equivalent replacement products if available.

The delivery period stated is an approximate timescale. Goods will be sent to the address given in your order.

Liability

We do not accept liability for any errors and/or omissions contained in our website.

If an error is discovered in the price of goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price.

We cannot be held responsible for any differences in colour between the image on our site and the actual product.

We take every measure to ensure any data we collect is held securely and internet fraud is prevented. However, we cannot be held liable in the extremely unlikely event of a breach in our system.